Delivery Information
Welcome to Yunahoo, your trusted cross-border shopping destination. We strive to provide you with seamless and efficient delivery services to ensure that your purchases arrive safely and on time. Below is an overview of our delivery policies and procedures to help you understand what to expect when shopping with us.
1. Delivery Methods
We offer a variety of delivery methods to cater to your needs, including:
- Standard Delivery: Economical and reliable, with delivery times varying based on your location.
- Express Delivery: Faster delivery options for those who need their items urgently.
- Free Delivery: Available on qualifying orders, as per our current promotions and terms.
Please note that delivery times may vary due to factors such as customs clearance, holidays, and carrier delays.
2. Delivery Times
Estimated delivery times are provided based on your shipping address and the delivery method you choose. Here's a general guideline:
- Standard Delivery: Typically 7-21 business days after dispatch.
- Express Delivery: Generally 3-7 business days after dispatch.
Please refer to the specific delivery time frame provided at checkout for your order.
3. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your order. You can use this tracking number to monitor the progress of your delivery in real-time.
4. Customs Clearance
For international shipments, customs clearance is a necessary step that may delay delivery. We are not responsible for any delays caused by customs inspections or regulations. You may be required to pay customs duties or taxes, which are not included in your order total and are your responsibility to pay.
5. Delivery Address
Please ensure that you provide a correct and complete delivery address when placing your order. We cannot change the delivery address after the order has been dispatched. If the delivery address provided is incorrect or incomplete, your order may be delayed or returned to us, and additional charges may apply for re-delivery.
6. Missing or Damaged Deliveries
If your order is missing or arrives damaged, please contact our customer service team immediately at yunahoo@163.com. We will require proof of delivery or damage (e.g., photos) to assist you with your inquiry.
7. Delivery Restrictions
Certain items may have delivery restrictions due to size, weight, or legal regulations. If an item in your order is restricted for delivery to your location, we will notify you via email and provide alternative options or a refund for the affected item.
8. Signature Upon Delivery
For high-value orders or as required by the carrier, a signature upon delivery may be required to ensure the safe receipt of your package.
9. Contact Us
If you have any questions or concerns about our delivery policies or the status of your order, please do not hesitate to contact us at yunahoo@163.com. Our customer service team is ready to assist you with any inquiries.
Thank you for shopping with [Your Brand Name]. We are committed to providing you with an exceptional shopping experience, and our delivery policies are designed to ensure that your purchases arrive in perfect condition and on time.